Our Solution To 5 Common Complaints...

Many support companies have a poor reputation – here’s how we’ve addressed five of the most common complaints...

Why can't we speak to a support engineer when we call?
All our customers are allocated a personal support engineer and given the engineer’s mobile so that they can contact them directly.
Why do we always get a different engineer every time?
Each personal engineer looks after their own customer’s needs 95% of the time. This means you will see the same friendly face, who will be familiar with your system. Other engineers are of course available at times of absence.
Why do we always seem to get a trainee engineer who doesn’t know what he’s doing?
All our engineers are Microsoft certified—we don’t send out trainees or unqualified staff.
Why do the engineers never stay with our support company long enough?
All our engineers have a financial stake in the future of the company. We have the lowest employee turnover of any similar sized IT company.
Why does the level of service vary?
Our engineers are the most motivated around because they all have a long term stake in the future success of the company, and that means they provide a consistent top class service to their customers.
Name:
Telephone Number:
Email Address:
 

Welcome To Our Unique Company

Hands-On Team PhotoI’m glad you’ve found us! Hopefully you are looking for support for your IT systems and we can do business together.

Some 20 years ago I found myself supporting the computer network of an accountancy practice in which I was a partner. As the systems grew this role took more and more of my time. Our choice was to employ an IT manager or to outsource this work.

Perhaps you are in a similar position? Hands-On will have been trading for 20 years in 2010. We currently employ 5 Microsoft certified engineers and look after over 150 systems throughout the North-West. Whilst I am no longer a partner of the accountancy practice, I am pleased to say Hands-On still support their IT systems.

Our aim is simple - we fulfil the role of an in-house IT manager but for a fraction of the cost. When you get a problem, you call us and we fix it – it’s as simple as that!

There are a few things that make us different from other IT support companies (see list) which all provide for a better service to you the customer.

If your business needs IT support then give me a call now on 0161 761 2389 or fill in the form on the right, and I’d be pleased to discuss your needs over the phone or over a coffee.

Thank you for your time, I look forward to hearing from you.

Nigel Billings
Owner and Managing Director

Discover More About How Our IT Support Packages Can Help Your Business

“We would have no hesitation in recommending Hands-On to anyone who requires local IT quality support.”

SPM Instrument Ltd
Rossendale

Read More Read More

Read What Our Customers Say About Us

Check out our testimonials page. It says more about what we do, better than we could ourselves!

Read More Read More

Find Out How We Help Businesses Get The Most From Sage

We offer a wide variety of Sage solutions to fit any business.

Read More Read More

 

Testimonials

No Worry


“We have had no need to worry about any IT problems as the solution has always been just one phone call, email or text away”

 

Reil Dixon Ltd, Accrington - Read More

Copyright © 2010. Hands-On Computer Solutions Ltd. All rights reserved Privacy Policy