Our Solution To 5 Common Complaints...

Many support companies have a poor reputation – here’s how we’ve addressed five of the most common complaints...

Why can't we speak to a support engineer when we call?
All our customers are allocated a personal support engineer and given the engineer’s mobile so that they can contact them directly.
Why do we always get a different engineer every time?
Each personal engineer looks after their own customer’s needs 95% of the time. This means you will see the same friendly face, who will be familiar with your system. Other engineers are of course available at times of absence.
Why do we always seem to get a trainee engineer who doesn’t know what he’s doing?
All our engineers are Microsoft certified—we don’t send out trainees or unqualified staff.
Why do the engineers never stay with our support company long enough?
All our engineers have a financial stake in the future of the company. We have the lowest employee turnover of any similar sized IT company.
Why does the level of service vary?
Our engineers are the most motivated around because they all have a long term stake in the future success of the company, and that means they provide a consistent top class service to their customers.
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Welcome To Our Unique Company

Providing Business IT Support, Computer Support and Network Support

Hands-On Team PhotoI’m glad you’ve found us! Hopefully you are looking for support for your IT systems and we can do business together.

Some 20 years ago I found myself supporting the computer network of an accountancy practice in which I was a partner. As the systems grew this role took more and more of my time. Our choice was to employ an IT manager or to outsource this work.

Perhaps you are in a similar position? Hands-On will have been trading for 20 years in 2010. We currently employ 5 Microsoft certified engineers and look after over 150 systems throughout the North-West. Whilst I am no longer a partner of the accountancy practice, I am pleased to say Hands-On still provide their computer support.

Our aim is simple - we fulfil the role of an in-house IT manager but for a fraction of the cost. When you get a problem, you call us and we fix it – it’s as simple as that!

There are a few things that make us different from other IT and network support companies (see list) which all provide for a better service to you the customer.

If your business needs IT support then give me a call now on 0161 761 2389 or fill in the form on the right, and I’d be pleased to discuss your needs over the phone or over a coffee.

Thank you for your time, I look forward to hearing from you.

Nigel Billings
Owner and Managing Director

Computer support Manchester

When it comes to computer support, Manchester businesses know that they can put their complete trust in us. We understand just how important IT systems are to the modern company and our expert yet friendly team is always on hand to help. This is what helps to make us the first choice for computer support, Manchester and beyond.

Network support Manchester

For the very best in network support, Manchester companies of all sizes and in many different sectors have made us their first and only choice. By coming to us for network support, Manchester based businesses can take advantage of our complete solution safe in the knowledge that a dedicated member of our team is always just a quick call or email away.

IT support Manchester

When they’re seeking reliable IT support, Manchester businesses don’t hesitate in looking straight to us at Hands-On. We take immense pride in providing a variety of IT services to cater for your business needs. Our MS Certified engineers ensure that we provide one of the highest levels of IT support Manchester has to offer.

IT support Bury

In the current economic climate no company can afford to take any chances with unreliable, inefficient or over priced IT support, Bury businesses come to Hands-On- safe in the knowledge that they’re making a very wise investment. So, why not get in touch today to discuss your individual requirements for IT support. Bury businesses are our most local clients.

IT support Bolton

When they want to feel 100% certain that they’re receiving premium IT support, Bolton companies make us their first port of call. Reduced operational costs, less disruption and enhanced time efficiency are just a small selection of the benefits of coming to us. These benefits have gained us an excellent reputation for IT support, Bolton, Manchester, Bury and throughout the North West.

Discover More About How Our IT Support Packages Can Help Your Business

“We would have no hesitation in recommending Hands-On to anyone who requires local IT quality support.”

SPM Instrument Ltd
Rossendale

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Read What Our Customers Say About Us

Check out our testimonials page. It says more about what we do, better than we could ourselves!

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Find Out How We Help Businesses Get The Most From Sage

We offer a wide variety of Sage solutions to fit any business.

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Testimonials

No Worry

“We have had no need to worry about any IT problems as the solution has always been just one phone call, email or text away”

 

Reil Dixon Ltd, Accrington - Read More Read More
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Business IT Support, Computer Support and Network Support in Manchester Bolton and Bury
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