Customer Focused IT Support When You Need IT
We could talk to you about bits and bytes, about RAM and ROM, or LANs and WANs but our customers tell us that’s not what they’re interested in.
What they are interested in is dealing with people that they can trust and who can provide the right level of IT Support for their business. That’s why our business is totally focused on looking after all our customers. These are the “16 Ways We Look After Our Customers”
1. Initial Audit
We will carry out an Initial Audit of your IT System, and we will work with you to provide the right level of support to maximise the cost-effectiveness of your support package.
2. No Unexpected Charges
Your IT Support will be provided at a fixed monthly price, so that you can budget for the cost of support – you know there won’t be any unexpected charges for support.
3. Knowledge And Trust
You will be allocated a dedicated engineer that will deal with you 95% of the time and that you will come to know and trust.
4. Direct Contact
We believe that you should have the choice of directly contacting someone who knows you and your business - someone who understands your system and can provide the best and quickest solution to your problem. That’s why you’ll be given the mobile number for your dedicated engineer.
5. Support Cover
Our team of 5 engineers means that you will receive support when your dedicated engineer is on holiday or busy.
6. Quality Of Support
All our engineers are MS Certified which means that your system downtime will be reduced and you will not be paying for someone to learn on the job at your expense.
7. Cost-Effective Solutions
We recognise all our customers are different and provide the most cost-effective solution for their specific needs.
8. Minimise Disruption
We will always meet our response times, prioritise repairs to critical components such as servers and the network to minimise the disruption and cost to your business.
9. Data Security
We will check that your backup works on a monthly basis, so that you know that in an emergency all reasonable steps have been taken to allow you to recover your data and resume working as quickly as possible.
10. System Protection
We will check that your anti virus software is up to date on a monthly basis, so that you know your system is protected.
11. Speedy Support
Our aim is to get your problem sorted in the shortest possible time, that’s why you’ll receive unlimited e-mail, telephone and remote support.
12. No Time Limits
Unlike some other IT support companies when it is necessary to be on-site to investigate or fix a problem we will do so. We do not put a limit on the time spent on site. Our only goal is to get you back up and running as quickly as possible.
13. Treating Customers Fairly
Like all businesses it is sometimes necessary for us to prioritise jobs. We prioritise jobs based on the impact of the problem to our customer’s business and have found that this is the most equitable way of working, as overall it minimises downtime across all our customers.
14. Total Commitment To You
Our structure is unique within the industry; all our employees have a significant stake in the company, which results in the most motivated team in the business which means that we are as committed to you as we are to our own long term success.
15. Minimise Distractions
We know how frustrating it can be when
multiple parties are involved, so we will happily liaise with all 3rd parties on your behalf to resolve a problem allowing you more time to concentrate on your business.
16. Save Time And Money
We will fit all replacement hardware, whether purchased through us or not, that is covered by the Support Contract, free of charge, saving you both time and money.
What Do You Get?
You get the equivalent of an in-house IT manager but for a fraction of the cost. When you get a problem, you call us & we fix it – it’s as simple as that!
To learn more about how your IT system would be supported please fill in your contact details on the form below, or just give us a call now on 0161 761 2389
We GUARANTEE to get back to you within one working day, or we'll send you a bottle of bubbly. How different is that?
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For an informal and no-obligation chat about your specific needs please fill in your contact details.
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